Uber Freight Overview
It’s time to put an end to all the phone calls and faxing. Book the loads you want, 24 hours a day.
- Transparent pricing
- Smart load suggestions
Our app is free to use and helps carriers get paid faster. Payment arrives within 7 days of submitting the POD.
- 24/7 customer support
- Mobile POD submission
Facility ratings allow you to see star ratings and written reviews of shipping facilities before booking a load.
- Upfront facility details
- Return load booking
Tap on the load to view its details. Simply tap “Book load” at the bottom of the screen and the load is yours. The primary contact on your carrier account and dispatcher or driver who booked the load will receive a rate confirmation via email.
Reloads keep your trucks moving by minimizing empty miles. When you go to book a load through the app, Uber Freight will preview a list of reloads or backhauls (loads picking up near the delivery location) that you can book next. At the bottom of each load details screen, we’ll suggest reloads if we have options available. Tap on a reload to see all relevant load information and to book the reload.
Whether you want to stay local or drive over the road, finding the right load has never been easier.
The Uber Freight app has many features designed to help you filter and search for loads. You can search by trailer type, location, pickup date, and length of haul. You can also sort loads by deadhead, rate per mile, price, and weight based on your preferences.
This feature allows carriers and their drivers to rate facilities on a scale of 1 to 5, with the option to leave a written review. These ratings, along with details about a facility’s amenities, are available to all Uber Freight users.
For now, you must have a 53’ dry van, reefer, or flatbed.
Posting a truck helps make sure your truck is always utilized by matching you to available loads that meet your specific needs.
To sign up to be a carrier for Uber Freight click here.
You’ll need to provide your business information, insurance and permits, and payment information. After you agree to Uber Freight’s contract and your account is approved, you can add your drivers.
Any carrier can download the Uber Freight app for free in the App Store or Google Play Store. The app can only be used to book loads by drivers authorized to book their own loads on behalf of their carrier.
To create an account, you’ll need:
- DOT / MC Number
- No conditional or unsatisfactory safety rating
- Payment information
- Proof of Insurance
How does the Uber Freight app work?
The Uber Freight app allows you to book loads right from your phone. Once you book a load, the load is confirmed for you. Only book loads that you and your carrier are willing to take. The Uber Freight app is free and available in the App Store and Google Play Store.Signing in
On your Android or iPhone, sign in with the email and password you provided when creating your Uber Freight account.What does a carrier need to sign in?
Carriers sign in through the Uber Freight web portal with their email and password that they previously created for the Uber Freight app.How do I search for loads in the web portal?
In the Search tab, you can search by:- Pickup location
- Pickup date
- Pickup radius
- Delivery location
- Delivery radius
- Trailer type
How do I see the status of a load?
Go to the My Loads to see the status of each load on the load details page. For dispatchers with the app in fleet mode, push notifications will also be sent via the mobile app with updates on your drivers’ activity.Can documents be uploaded via the web portal?
Yes, documents, such as PODs, can be uploaded via the Uber Freight web portal.
To haul with Uber Freight you must have one of the following:
Dry Van
- Weight capacity: 45k lbs
- Trailer length: 53’
- Vent at the front and rear
Reefer
- Weight capacity: 43.5k lbs
- Trailer length: 53’
Flatbed
- Weight capacity: 48k lbs
- Trailer length: 53’ or 48’
Plated trailers must:
- Have swing doors
- Not have wood paneling on interior walls
- Have interior dimensions at least 102” wide
- Be a food-grade trailer without damage
Insurance requirements include:
- At least $1,000,000 in auto liability coverage and $100,000 in cargo liability coverage
- Reefer breakdown coverage for reefer carriers
Why does Uber Freight collect GPS data?
Uber Freight uses the GPS location data to improve efficiency by:
- Reducing or eliminating location-request calls to dispatchers and/or drivers on loads in progress
- Tracking loads booked via the Uber Freight platform
Does Uber Freight share my GPS data with anyone?
Uber Freight may share location data with the shipper and/or receiver of a load to keep them informed of the location of their freight while in transit. In addition, Uber Freight may share this data with other third parties who require, request, or use such data in connection with transportation, logistics, delivery, and/or other related services arranged or performed by Uber Freight.
For more information, please see the Uber Freight Privacy Notice.
How long does Uber Freight store my data?
Uber Freight stores location data that can be tied to a specific carrier for 3 years. After 3 years, Uber Freight destroys the location data.
What happens if I choose not to share automatic tracking data?
The dispatcher and/or driver will receive an average of 5 tracking calls per load. A carrier may also be at risk for deactivation due to being non-compliant with Uber Freight’s automated tracking policy.
Will Uber Freight be required to share carrier data if asked in a DOT audit?
Uber Freight will only share this location data with the DOT if we believe it is required by applicable law, legal process, or governmental request.
Does Uber Freight reimburse for data usage, such as a phone plan?
No, Uber Freight will not reimburse for data usage.
For any other data-sharing related questions, please reach out to uf-automated-tracking@uber.com.
What is fleet mode?
Fleet mode empowers dispatchers to manage their fleet without leaving the Uber Freight app. When dispatchers open the app, they see a full list of their drivers and their details—such as their location and schedule—so they can assign, book, and manage their loads from start to finish.How can I access fleet mode?
Download the Uber Freight app from the App Store or Google Play Store. Sign up and select Dispatcher. Once Uber Freight activates your account, you’ll have access to the fleet mode functionality in the app and fleet web portal. You’ll be able to assign loads to your drivers and set their schedule.How do I know which drivers in my fleet are using the Uber Freight app?
You can view a full list of your drivers by tapping Drivers in your app menu. You can see all loads booked by your drivers by tapping My loads in the app menu.How do I manage dispatchers and/or drivers in my fleet?
Fleet managers and dispatchers can add or remove members and manage driver booking permissions through the fleet web portal: To add a member:- Sign in using the same email and password you use on the Uber Freight app
- Tap Add a member and enter their information
- The new member will receive an email asking them to verify their account
After booking a load, who receives a rate con?
Dispatchers and carriers will both receive a rate con for loads booked via fleet mode. Drivers who have permission to see load rates will also receive a rate con.Can dispatchers see the location of their drivers in the Uber Freight app?
Yes, where available, Uber Freight shows each driver’s current location and calculates the deadhead from that location to each pickup. This helps dispatchers choose the best driver for each load.Dispatchers using fleet mode
How do I send a dispatch to a driver?
Once you’ve selected a load and tapped the Book button, you’ll be prompted to assign a driver from a list of Available drivers. Drivers will then be notified of the dispatch and have 30 minutes to reject the load.How do I view driver schedules?
To view driver’s schedules in fleet mode, click Drivers in the menu bar.When I book a load and assign it to a driver, does the driver automatically have the load?
Yes, when a dispatcher assigns a load to a driver in their fleet, the driver has 30 minutes to decline the load. If the driver does not respond within the 30-minute window, the load will be booked.What if the driver declines the load?
If your driver declines the load, the load will no longer be reserved for your carrier. The app will send the dispatcher a notification that the load was declined.Can drivers see the full price of the load?
Dispatchers can set each driver’s permissions to show or hide load prices in the Drivers tab.Can drivers book loads in their apps?
Dispatchers can set each driver’s permissions to be able to book loads on the app.Is the dispatcher notified when their driver books a load via fleet mode?
The app will send a notification to the dispatcher if the driver books in fleet mode. Check out this video for more information.Drivers using fleet mode
How do I respond to a dispatch request?
Once a dispatcher assigns a load, you’ll receive a notification prompting you to confirm the load within 30 minutes. If you don’t reject the dispatch within 30 minutes, it will be booked automatically.Am I able to see the full price of the load?
Dispatchers can set each driver’s permissions to see load prices in the app.Can I still book loads in my app?
Dispatchers can set each driver’s permissions to be able to book loads on the app.Is the dispatcher notified when their driver books a load via dispatcher mode?
The app will send a notification to the dispatcher.What is Powerloop?
Powerloop LLC is an Uber company (and an affiliate of Uber Freight) that rents trailers to carriers. With the launch of Powerloop, any eligible carrier can participate in this innovative trailer pool model, no matter their size. Powerloop is currently available in California and Texas and will be expanding in the future.How does it work?
Drivers can pick up a preloaded trailer at a predetermined pickup location. In most cases, the driver can drop off at a predetermined drop off location without extended downtimes, such as waiting to have their trailer loaded or unloaded, which often leads to detention. In the event a live unload is required, it will be noted in the load listing. Shipments going from facility A to B and then B back to A could be local moves in the same city.What makes Powerloop unique compared to similar products out there?
Carrier eligibility
Powerloop allows carriers of all sizes to participate in the program.Shared pool of trailers
Any carrier in Powerloop’s network can access any trailer. This results in higher asset utilization and can remove the need to keep a large volume of empty trailers on site.More backhauls
Powerloop and Uber Freight work with carriers to get from point A to point B and back.How does a carrier become approved to use Powerloop?
A carrier must complete an Uber Freight carrier packet and trailer rental agreement from Powerloop. Once a carrier is approved by Uber Freight, they are eligible to participate in the Powerloop program. Sign up for Powerloop here.How long until Powerloop is available nationally?
Currently, there is no specific timeline. Uber Freight hopes to expand to more regions in the future.
A trailer pool is a group of trailers that an asset-based carrier drops at shipper facilities, allowing loading and unloading without the carrier present. These programs are typically deployed by large, asset-based carriers to increase efficiency, lower costs, and limit wait time for shippers and carriers. Drop-and-hook loads enabled by trailer pools provide shorter, more desirable hauls that reduce detention time.
The Saved Lanes feature allows you to easily bookmark specific lanes so you can be notified when new loads match your preferred lanes.
In the Saved Lanes tab, you can search by:
- Pickup location
- Pickup radius
- Pickup availability
- Delivery location
- Delivery radius
- Trailer type
If there is a type of trucking equipment ripe for a digital revolution, it’s flatbed. Even though it is a significant part of the overall freight market, flatbed remains a highly fragmented sector that still relies on traditional methods—phone calls and faxing—to keep things moving.
The Uber Freight platform now offers 48’ and 53’ FTL flatbed loads. Not only can shippers build loads through our shipper platform up to 14 days in advance, but they will also be able to take advantage of a wealth of workflow improvements, such as instant pricing, real-time tracking, and electronic documentation.
It’s a big win for flatbed carriers, too. Now they can book loads through the Uber Freight app or web portal in almost no time. In the long run, they should also realize more consistent equipment utilization thanks to greater access to loads throughout the year.
retailers to up-and-coming small businesses. Our platform features 53’ FTL dry van loads on just about every lane out there.
Best of all, we bring the power and expertise of Uber technology to simplify logistics. Our intuitive software makes it easy for carriers to find the loads they need on our app and web portal.
Every day, we work with food and beverage vendors to help keep grocery shelves stocked. Uber Freight delivers flexible, dependable reefer capacity for dairy, fresh and frozen meat, temperature-controlled food and beverage, produce, and more.
Our carriers are vetted and we pass through specific equipment requirements to them. We require modern food-grade trailers and broad cargo coverage, including reefer breakdown coverage.
Whether you’re a shipper or a carrier, you can have the advantages of drop freight with Powerloop, Uber Freight’s affiliated company that manages Powerloop trailers. This single, scaled trailer pool system is currently running in Texas, California, and Oklahoma.
Powerloop enables shippers to pre-load and unload trailers at the best times to optimize efficiency at their facilities. What’s more, all Powerloop trailers have GPS systems to enable real-time tracking.
Carriers benefit by spending more time on the road driving instead of waiting at a loading dock. Powerloop also makes it easy to arrange backhauls to maximize the earning power of their fleet.
